Politique d’expédition

At Raffia Artisan, every pair of shoes is carefully handcrafted and prepared with attention to detail. We work hard to process and ship your order as quickly and safely as possible.

📦 Order Processing

All orders are carefully inspected, packaged, and prepared for shipment.

  • Orders are typically processed within 1–3 business days.

  • Handmade products may occasionally require additional processing time due to their artisanal nature.

  • Orders are not processed or shipped on weekends or public holidays.

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

🚚 Shipping Times

Estimated delivery times depend on your destination and shipping service:

Destination Estimated Delivery
🇺🇸 United States 5–10 business days
🇨🇦 Canada 5–12 business days
🇬🇧 United Kingdom 5–10 business days
🇪🇺 European Union 3–8 business days
🌍 Other International Destinations 7–15 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Delays may occur due to customs processing, weather, carrier disruptions, holidays, or circumstances outside our control.

🌍 International Shipping

We ship our handcrafted products to customers worldwide.

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Raffia Artisan is not responsible for delays caused by customs or for additional charges imposed by local authorities.

📍 Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking information, where available.

Please allow 24–48 hours for tracking information to become active after your order has been shipped.

If your tracking information has not updated for several days, please contact us and we will be happy to assist.

🏠 Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping costs may apply if you would like us to resend the order.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order. We will do our best to update it before the order is shipped.

📦 Lost, Delayed, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier.

If your package appears to be delayed or lost, please contact us so we can help investigate the shipment.

If your package arrives damaged, please:

  1. Take photographs of the package and the damaged item.

  2. Keep the original packaging.

  3. Contact us as soon as possible with your order number and photos.

We will work with you and the shipping carrier to resolve the issue.

🧵 Handmade Product Notice

Our products are handcrafted using natural raffia and other natural materials. Because each item is individually made, slight variations in color, texture, weaving, and shape may occur.

These variations are a natural part of the handmade process and make each piece unique. They should not be considered manufacturing defects.

⏰ Delivery Delays

Estimated delivery times can be affected by circumstances beyond our control, including:

  • Customs inspections

  • Postal or courier delays

  • Severe weather

  • Public holidays

  • High-volume periods

  • Incorrect delivery information

  • International shipping restrictions

We appreciate your patience and understanding.

📩 Contact Us

If you have any questions about your order or shipping, please contact us through our website with your order number and the email address used to place your order.

We are always happy to help.

Raffia Artisan
Handcrafted Raffia Footwear